14 Day Hassle-Free Money-Back 100% Satisfaction Guarantee

We guarantee your complete satisfaction for 14 days after your order ships Within 14 days of receipt of your order, you may return almost any item for almost any reason with no restocking fees or other penalties.

Our generous 14 day return policy allows you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, and returned goods are in an "as new" condition, there should be no restocking fees.

If the return results from the receipt of a damaged or defective product, or from our mistake, we will pay the delivery charges - both to have your item sent back to us, and to send you a replacement item. In some cases we may be able to send you an advance replacement unit (pending an approval) to get you producing music again as soon as possible. This will require payment for the advance replacement unit which we then refund as soon as we have received and inspected the returned item/s.

How do you return a product?

Fill out a Returns Request Form on-line

We will respond to your request swiftly. You will receive a return authorisation number, instructions for sending your product back, and an address for the return. Returned items must be in the original unmarked packaging with manuals, original documents, accessories and registration card intact. Any discrepancies could result in being charged a restocking fee.

Exceptions

Products that fall under the categories listed here can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed.

• If you wish to cancel your order before receiving your goods then you may do so by contacting STUDIOGROUND. If you cancel before the goods are shipped you will receive a full refund. If the goods have been shipped but not delivered then you will receive a refund minus any delivery costs sending the products to out to yourself and also back to STUDIOGROUND.
• Opened software cannot be returned in most cases. The cancellation of contracts for the purchase of copyrighted goods i.e. all software, sample CD’s, DVDs, Sample Libraries and media can not be accepted if the goods have been opened or unsealed in any way.
• Goods ordered to specifically meet a customers requirements are also exempt from these regulations.
• Internal computer components, such as a PCI sound cards, may also not be refundable if they have been inserted in to a computer.
• Microphones (all types), Ear Plugs, In-Ear Monitors, and any other items that touch your mouth, your nose, or your inner ear cannot be returned once opened due to health laws.
• Returned items must be in the original unmarked packaging with manuals, original documents, accessories and registration card intact. Any discrepancies could result in being charged a restocking fee.
• If returning goods are not received within 14 days of the Return being authorised, STUDIOGROUND reserves the right to close the return. This will effect your ability to subsequently return the goods. This does not effect your statutory consumer rights.
• Delivery costs are not refundable.

Our return policy is very generous, but these exceptions are necessary; please consider them in making your purchase. If there are any questions as to whether an item is included in the list of exceptions before you buy, please contact us.

Who pays original and return delivery charges?

If the return is needed as a result of damage, defect, or our mistake, we pay the delivery charges - both to have your item sent back to us, and to send you a replacement item. These exceptions are at the sole discretion of STUDIOGROUND and its returns department. It is important that if you suspect that your goods may have been damaged in transit that you sign for the delivery as "unchecked", otherwise it may be difficult for us to issue a full refund for goods damaged in transit.

In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return delivery of the product you are returning and we do not credit the original shipping charges toward the exchange.

Very rarely. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed.

Items not returned in the condition described here may be subject to restocking fees (up to 20% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labour-intensive process) or refusal of the return. Larger items and items that we ship directly from our distributors can be subject to a 30% restocking fee. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return.